Customer Service in New Zealand
After receiving a new credit card I thought I would do a little experiment and see how long and how easy it would be to have my new details updated with a number of suppliers.
Here are the results showing the total call duration including ringing and staying on hold.
|Orcon||9 minutes 18 seconds|
|Mercury Energy||10 minutes|
My ASB account manager updated IAG so that was cheating.
Full credit to Sovereign as they were the fastest.
Vodafone was the most annoying with 2 minutes spent on hold and talking to a person and 2 minutes entering my credit card number through an automated system.