Customer Service in New Zealand

After receiving a new credit card I thought I would do a little experiment and see how long and how easy it would be to have my new details updated with a number of suppliers.

Here are the results showing the total call duration including ringing and staying on hold.

Company Duration
IAG 30 seconds
Sovereign 2 minutes
Orcon 9 minutes 18 seconds
Mercury Energy 10 minutes
Vodafone 4 minutes


My ASB account manager updated IAG so that was cheating.

Full credit to Sovereign as they were the fastest.

Vodafone was the most annoying with 2 minutes spent on hold and talking to a person and 2 minutes entering my credit card number through an automated system.

 

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